Consumer Participation

• Classification (some definitions)

• Culture (control and workpractice)

• Committees (GAP, Complaints v Participation)

• Case studies CHAQ, CVAG NSAHS

• Communications (IM&T and the web)

Key ideas and tensions that pervade discussion

• Service Quality(i.e. safety) v. Service Quantity (i.e access)
• Participation v. Complaint
• Level of participation (from tokenism to control)
• The ‘geography’ (political, educational, social, and spatial) of participation