Medical Services will get safer due to wider use of IT, as IT removes professional autonomy, de-skills the functions carried out by providers, adds ‘cyberslaves’ as extra virtual staff, and adds process transparency and consistency via standards setting and enforcement in close to real-time.
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Even if consumers do nothing technology will improve service care ( for some at least) - but to avoid a ‘digital divide’
affirmative action is needed for rural areas.